JobyChat Inc Livechat agent center

JobyChat Privacy Policy

This Privacy Policy is meant to help you understand policies and procedures regarding the collection, use, protect and disclosure of information. By accessing or using this website, you agree to this Policy. This Policy may change from time to time; any changes we make to this Policy will be posted on this website, we may also take any other steps, to the extent required by applicable law, including notifying you and/or seeking your explicit consent to material changes. JobyChat Inc. (“JobyChat”) is going to abide only by the rules and regulations mentioned in this policy, this policy will come into effect for all the existing and the new users of JobyChat’s live chat agents service. This privacy policy and the terms and conditions herein override & supersede all the related documents which you might or might not have read about JobyChat.

  • When you register for the live chat service, we collect basic registration information, such as your name, company, address, email address, phone, fax, and other basic contact information.
  • When you place an order or subscribe to a product through the JobyChat service, we may collect the appropriate billing information, including your billing address, credit card number, expiration date, and ("Billing Information"). This information is handled and processed by our payment gateway.
  • We may ask you for voluntary personal information at other times, including but not limited to when you provide opinions, or report a problem with JobyChat service.

In addition, we collect information while you access, browse, view or otherwise use the website. In other words, when you access the website we are aware of your usage of the website, and gather, collect and record the information relating to such usage, including geo-location information, IP address, device and connection information, browser information and web-log information, and all communications recorded by users through the website. We use that information to enhance user experience, personalize your browsing experience as well as monitor the website for preventing fraud and inappropriate content or behavior. We also collect supplemental information obtained from third parties such as demographic and navigation data, if applicable. This information will not be associated with your Personally Identifiable Information.

How we use your information

We use the information you provide about yourself to provide outsourced chat agent services to you. We do not share this information with outside parties except to the extent necessary to complete your request for our services or use certain other site features in the following ways:

  1. To provide and improve the service, complete your transactions, address your inquiries, process your registration, verify the information you provide is valid, and for compliance and internal business purposes.
  2. To administer and develop our business relationship with you and, if applicable, the corporation or other legal entity you represent.
  3. We use return email addresses to answer the email we receive for tech support, customer service, web and email updates. Such addresses are not used for any other purpose and are not shared with outside parties.
  4. To send periodic emails regarding your order or other products and services.
  5. For the purposes disclosed at the time you provide your information, with your consent, and as further described in this Privacy Policy.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

How we protect your information

We take great care in maintaining the security of the site and your information and in preventing unauthorized access, loss, misuse, alteration, destruction or damage to it through industry standard technologies and internal procedures. These security measures include password protected directories and databases to safeguard your information.

All supplied sensitive information including credit information is transmitted via Secure Socket Layer (SSL) technology our payment gateway provider maintains a PCI DSS (Payment Card Industry Data Security Standards) certification. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

In addition, we contractually ensure that any third party processing your personal information equally provide for confidentiality and integrity of your data in a secure way.

However, the transmission of data via the internet is not completely secure, and although we will do our best to protect your personal information, JobyChat cannot ensure and does not warrant the security of any information you transmit to us.

Sharing Personal Information with Third Parties

  • JobyChat may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf and to perform site-related services ("Service Providers") for the purpose of operating the site, opening and operating your account as well as providing ancillary services (example - payment vendors, CRM systems, forum hosting, community management services, IT SaaS services, mailing systems or technical consultants). Our contracts with these service providers do not permit use of your information for their own (marketing) purposes. Consistent with applicable legal requirements, we take commercially reasonable steps to require third parties to adequately safeguard your personal information and only process it in accordance with our instructions.
  • JobyChat will share your information to law enforcement agencies, public authorities or other organizations in order to respond to a subpoena or court order, judicial process or to regulatory authorities, if we believe we are required to do so by law, or that doing so is reasonably necessary to comply with legal processes; when we believe it necessary or appropriate to disclose personal information to law enforcement authorities, such as to investigate actual or suspected fraud or violations of law, breaches of security, or breaches of this policy; to respond to claims against us; and to protect the rights, property, or personal safety of JobyChat, our customers, or the public;

Cookies

When you visit the Site, we use industry-wide technologies such as "cookies" (or similar technologies), which store certain information on your computer and which will allow us, among other things, to enable automatic sign-in to the Site, make your browsing much more convenient and effortless and allow us to test user experience and offer you personalized browsing or promotions. By continuing to use this Site, you are agreeing to our placing cookies on your computer or device in accordance with the terms of this Policy.

The Site uses cookies to collect statistical data about its use, to tailor the Site's functionality to suit personal preferences and to assist with various aspects of Site operation. These files contain a variety of information such as information about JobyChat webpages visited by you, the length of time you visited the Site, data about how you came to visit the Site, areas viewed by you within the Site, and additional information. Cookies remain on your device for the period described below.

  • Necessary Cookies: are essential and help you navigate the Site. This helps to support security and basic functionality and are necessary for the proper operation of the Site, so if you block these cookies we can't guarantee your use or the security during your visit.
  • Authentication: If you're signed in to our services, cookies help us show you the right information and personalize your experience.
  • Security: We use cookies to enable and support some of our security features, and to help us detect malicious activity.
  • Preferences, features and services: Cookies can help you fill out forms on our sites more easily. They also provide you with features, insights, and customized content.
  • Marketing: We may use cookies to help us deliver marketing campaigns and track their performance (e.g., a user visited our store and then made a purchase). Similarly, our partners may use cookies to provide us with information about your interactions with their services but use of those third-party cookies would be subject to the service provider’s policies.
  • Performance, Analytics and Research: Cookies help us learn how well our sites and services perform. We also use cookies to understand, improve, and research products, features, and services, including to create logs and record when you access our sites and services from different devices, such as your work computer or your mobile device.

Some people may prefer to not allow cookies. Most browsers give you the ability to manage cookies to suit your own preferences, and, in some browsers, you can set up rules on a site-by-site basis, giving you more granular control over your own privacy. This means that you can disallow cookies from all sites except those that you trust.

Please consult the documentation that your browser manufacturer provides if you are interested in customizing your cookie preferences.

You may opt-out of third-party cookies from Google Analytics on its website. If you limit the ability of websites and applications to set cookies, you may worsen your overall user experience and/or lose the ability to access the services, since it will no longer be personalized to you. It may also stop you from saving customized settings, like login information. If you prevent these cookies, we cannot guarantee how the Site will perform for you.

If you disable cookies off, some features will be disabled. It won’t affect the user’s experience that makes your site experience more efficient and some of our services will not function properly. However, you can still place orders

Testimonials

We display personal testimonials of satisfied customers on our Service, in addition to other endorsements. With your consent we may post your testimonial along with your name, for further enquiries you can contact us at support@jobychat.com

Referral Program

Jobychat lets you send invites to friends and family who you feel need similar service via email. If you choose to use this feature, your friend’s email address will be used to send the requested posting and your email address will be used to copy you on the message to your friend or to send the message on your behalf. Jobychat stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us At support@jobychat.com to request that we remove this information from our database.

Our Commitment To Children’s Privacy

JobyChat Service is not directed to children under the age of 13, For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Privacy Policy modification

We may change this Privacy Policy. any significant material changes, we will provide notice. JobyChat may update this Privacy Policy at any time and any changes will be effective upon posting. In the event that there are material changes to the way we treat your Personal Information, we will display a notice through the Services prior to the change becoming effective. We may also notify you by email, in our discretion. However, we will use your Personal Information in a manner consistent with the Privacy Policy in effect at the time you submitted the information, unless you consent to the new or revised policy.

Contacting Us

If you have any questions about this Privacy Policy or your personal information, please email our team at info@jobychat.com. We will process any requests in line with any local laws and our policies and procedures.